Terms & Conditions

In these Terms, “The Connect Co”, “we”, “our” and “us” refer to The Connect Co.

“You” and “your” refer to any visitor, prospective client, client or other person using this website.

By accessing or using this website, you agree to these Terms.

If you do not agree with these Terms, you should discontinue use of the website.

The Connect Co is a digital studio helping businesses, startups, founders, creators, organisations and growing brands establish, improve and strengthen their digital presence.

Our services may include:

• Website Design & Development
• Website Maintenance & Support
• Branding & Identity
• CAC Registration & Business Legitimacy Support
• Ads & Digital Presence Support
• Related digital and business support services

The specific scope of any service provided to a client will be agreed separately before work begins.

The purpose of this website is to:

• Introduce The Connect Co and our services
• Showcase selected work and capabilities
• Help potential clients understand how we work
• Allow visitors to make project enquiries
• Provide ways to contact us
• Share relevant business and service information
• Support communication between The Connect Co and prospective or existing clients

Information provided on this website is intended for general informational and business purposes.

You may use this website for lawful purposes and in a manner that does not interfere with the website, its systems, other visitors or The Connect Co.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the operation or security of the website
• Introduce malware, viruses or harmful code
• Attempt to copy, scrape or extract website content in an abusive or automated manner
• Misrepresent your identity when submitting an enquiry
• Submit false, misleading or intentionally harmful information
• Use the website to send spam or abusive communications
• Use The Connect Co content or branding in a misleading or unauthorised manner

We may take reasonable steps to restrict access where misuse of the website is identified.

We aim to keep the information on this website clear and reasonably accurate.

However, information may change as:

• Our services evolve
• Our processes change
• New services are introduced
• Website content is updated
• Business operations develop

We do not guarantee that every piece of information will always be complete, current or error-free.

Where you are considering a service, the final scope, deliverables, timeline and commercial terms should be confirmed directly with The Connect Co.

Visitors may submit enquiries through our website, email, WhatsApp, telephone or other approved communication channels.

Submitting an enquiry does not automatically create:

• A client relationship
• A contract
• A partnership
• A commitment to provide services
• An obligation on either party to proceed

An enquiry simply allows us to review your requirements and determine the appropriate next step.

Where necessary, we may contact you to request additional information before recommending a solution or preparing a quotation.

Where appropriate, The Connect Co may provide a quotation, proposal, project scope or similar document after reviewing your requirements.

A quotation or proposal may include:

• Service scope
• Deliverables
• Project timeline
• Project fees
• Payment structure
• Revision terms
• Client responsibilities
• Technical requirements
• Additional project conditions

Any quotation or proposal may be subject to its own validity period and terms.

A quotation displayed or discussed informally should not be treated as a final agreement unless confirmed by The Connect Co.

These website Terms are not intended to replace the specific agreement that may apply to a paid client project.

Before work begins, additional terms may be provided through:

• A proposal
• Service agreement
• Contract
• Invoice
• Statement of work
• Project brief
• Written confirmation
• Other agreed documentation

Where project-specific terms have been agreed, those terms will apply to that particular engagement.

The Connect Co does not currently rely on a fixed public pricing structure for every service.

Project costs may vary depending on factors such as:

• Scope
• Complexity
• Required features
• Number of pages or deliverables
• Technical requirements
• Content requirements
• Timeline
• Third-party tools
• Additional support
• Custom requirements

Any final project cost will be communicated through the relevant quotation or proposal.

Information shared through the website should not be interpreted as a binding price unless clearly stated otherwise.

Payment terms for a particular service or project will be communicated separately before or during the engagement.

These may include:

• Deposit requirements
• Milestone payments
• Final payments
• Recurring support fees
• Maintenance fees
• Third-party charges

A project-specific agreement or invoice may contain additional payment conditions.

Unless specifically stated, use of this website alone does not create any payment obligation.

Some projects may require products or services supplied by third parties.

Examples may include:

• Domain registration
• Website hosting
• Premium plugins
• Premium themes
• Software licences
• Email services
• Advertising platforms
• Payment gateways
• External APIs
• Business registration charges
• Platform subscriptions
• Other third-party tools

Where applicable, responsibility for such costs will be explained before or during the relevant project.

Third-party pricing, availability and terms are controlled by the relevant provider and may change independently of The Connect Co.

Where The Connect Co is engaged for website design or development, the exact scope will be agreed separately.

A project may include services such as:

• Website strategy
• Website structure
• User experience planning
• Website design
• WordPress development
• Responsive development
• Content structure
• Website optimisation
• Website launch
• Website improvements or redesigns

Features not included in the agreed project scope may require additional time, cost or a revised quotation.

Website maintenance or ongoing support may be provided under a separate arrangement.

Maintenance services may include:

• WordPress updates
• Plugin updates
• Theme updates
• Content updates
• Backups
• Security maintenance
• Performance optimisation
• Bug fixes
• Monitoring
• Technical support

Maintenance does not necessarily guarantee that a website will never experience technical issues, third-party failures, attacks, downtime or compatibility problems.

The exact support responsibilities will depend on the agreed maintenance arrangement.

Branding engagements may include services such as:

• Logo design
• Brand identity development
• Colour systems
• Typography
• Visual direction
• Brand guidelines
• Brand assets
• Social media assets
• Basic brand strategy

The number of concepts, revisions, deliverables and final file formats should be confirmed in the relevant project agreement.

Ownership and usage rights relating to final branding work may also be subject to the agreed project terms and completion of required payments.

The Connect Co may assist clients with business registration and related administrative processes.

This may include:

• CAC registration assistance
• Business name registration support
• Company registration assistance
• Documentation guidance
• Registration process support
• Basic business legitimacy guidance

Where we provide registration assistance, final processing, approvals, availability of business names, timelines, fees and decisions may depend on the relevant government authority or third-party system.

The Connect Co cannot guarantee approval of every registration application.

Clients are responsible for providing accurate information and documentation required for the relevant process.

The Connect Co may assist businesses with services such as:

• Digital presence strategy
• Social media setup
• Social page setup
• Advertising campaign setup
• Campaign creative direction
• Promotional graphics
• Audience targeting support
• Campaign monitoring
• Digital growth support

Advertising results may depend on factors outside our control, including:

• Advertising budget
• Audience demand
• Competition
• Platform algorithms
• Market conditions
• Product or service quality
• Offer strength
• Landing page performance
• Advertising platform policies

The Connect Co does not guarantee a specific number of:

• Sales
• Leads
• Followers
• Website visitors
• Conversions
• Revenue
• Impressions

unless a specific commitment has been agreed in writing.

Where you engage The Connect Co for a project, you may be responsible for providing relevant information, materials or approvals.

These may include:

• Accurate business information
• Brand materials
• Images
• Written content
• Login credentials where required
• Product or service information
• Legal information
• Feedback
• Approvals
• Required documentation

Delays in providing necessary information or approvals may affect the project timeline.

Clients should ensure they have appropriate rights to any materials they provide to us for use in a project.

Unless otherwise stated, the content of The Connect Co website may include materials owned by, created for, or licensed to The Connect Co.

This may include:

• The Connect Co name
• Logo
• Brand identity
• Website design
• Graphics
• Text
• Layouts
• Illustrations
• Portfolio presentation
• Original visual materials
• Website elements

You may view the website for personal or legitimate business purposes.

You may not reproduce, sell, republish, distribute, modify or commercially exploit our website content without appropriate permission, except where applicable law permits otherwise.

The Connect Co may display selected completed work in:

• Our website
• Portfolio
• Work page
• Social media
• Proposals
• Presentations
• Marketing materials

This may include:

• Screenshots
• Branding visuals
• Website designs
• Project descriptions
• Business names
• Relevant project information

Where confidentiality restrictions or separate agreements apply, those obligations should be respected.

We should not knowingly publish confidential client information as portfolio material without appropriate permission or justification.

Names, logos, trademarks, screenshots or content belonging to clients, partners, software providers or other third parties remain the property of their respective owners.

Their appearance on this website does not automatically mean that The Connect Co owns those trademarks or other intellectual property.

Our website may contain links to external websites or platforms, including:

• WhatsApp
• X
• Instagram
• TikTok
• Client websites
• Portfolio projects
• Service providers
• Other external resources

These websites are operated independently.

The Connect Co does not control and is not responsible for the content, availability, security, privacy practices or terms of independent third-party websites.

Visiting an external website is at your own discretion and subject to that provider's own terms.

We aim to keep The Connect Co website available and functioning properly.

However, we do not guarantee uninterrupted access.

The website may temporarily become unavailable due to:

• Maintenance
• Hosting issues
• Technical problems
• Security updates
• Network failures
• Third-party services
• Website improvements
• Events outside our reasonable control

Temporary website downtime does not create an automatic right to compensation.

The Connect Co aims to provide professional and business-focused digital services.

However, a website, brand identity, registration service, advertising campaign or other digital service cannot guarantee the commercial success of a business.

Business outcomes may depend on many factors beyond our control.

Examples include:

• Market demand
• Pricing
• Competition
• Customer service
• Product quality
• Sales processes
• Management decisions
• Advertising budget
• Economic conditions
• Business strategy

We therefore do not guarantee specific revenue, profit, customer acquisition or business-growth outcomes simply from using our services.

General information made available through The Connect Co website should not automatically be treated as legal, financial, tax, investment or other regulated professional advice.

Where your situation requires specialised advice, you should consult an appropriately qualified professional.

Our CAC registration support should be understood as business registration assistance and process support rather than legal representation.

To the extent permitted by applicable law, The Connect Co will not be responsible for indirect or consequential losses arising solely from general use of this website.

This may include losses resulting from:

• Reliance on outdated website information
• Temporary website unavailability
• Third-party links
• Independent third-party platforms
• Events outside our reasonable control

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded.

Liability relating to a specific paid client project may also be governed by the relevant service agreement or contract.

Your use of this website may involve the submission of personal information.

Information provided through:

• Project enquiry forms
• Email
• WhatsApp
• Telephone
• Social media
• Other communication channels

will be handled in accordance with The Connect Co Privacy Policy.

Please review our Privacy Policy at: /privacy-policy/

The Connect Co may:

• Add new services
• Modify existing services
• Discontinue services
• Change website information
• Update how services are presented
• Revise our processes

without having to maintain outdated service information permanently on the website.

Changes to an already-agreed client project should instead be handled according to the relevant project agreement.

We may update these Terms & Conditions as:

• Our website changes
• Our services evolve
• Our business operations develop
• Legal or regulatory requirements change

The latest version will be published on this page.

The “Last Updated” date should be revised whenever material changes are made.

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions should continue to apply to the extent permitted by law.

If you have questions about these Terms & Conditions, you can contact The Connect Co through:

Social Media: WhatsApp, X, Instagram and TikTok.