Privacy Policy

The Connect Co is a digital studio helping businesses, startups, founders, creators, organisations and growing brands establish, improve and strengthen their digital presence through website development, website support, branding, business registration support and digital growth services.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

The information we collect depends on how you interact with The Connect Co.

We may collect information that you voluntarily provide to us, including:

A. Contact Information

This may include:

• Your name
• Email address
• Phone number
• Company or project name
• Business name
• Social media details, where voluntarily provided

B. Project Enquiry Information

When you submit a project enquiry through our website, we may collect information such as:

• Your name
• Email address
• Company or project name
• What you need help with
• The service you are interested in
• Website type, where applicable
• Your estimated budget range
• Your preferred project timeline
• Information you provide about your project, business, goals or requirements

C. Information Provided Through Direct Communication

If you contact us through:

• Email
• Telephone
• WhatsApp
• Social media
• Our website enquiry form

we may receive the information you choose to share with us as part of that communication.

D. Technical Information

Depending on the technology used to operate the website, certain basic technical information may be generated automatically.

This may include information such as:

• Browser type
• Device type
• Operating system
• Pages visited
• General website activity
• IP address or similar technical identifiers

We do not intentionally collect more technical information than is reasonably required to operate, secure and improve the website.

We may use information provided to The Connect Co for purposes including:

• Responding to enquiries
• Understanding your project or business requirements
• Recommending suitable services or next steps
• Communicating with you about a potential project
• Preparing project scopes, proposals or quotations
• Delivering services you request from us
• Providing customer or technical support
• Managing ongoing client relationships
• Improving our website, services and customer experience
• Maintaining the security and proper operation of our website
• Keeping reasonable business and communication records
• Meeting applicable legal, regulatory or administrative requirements

We aim to use personal information only for legitimate business purposes connected with your interaction with The Connect Co.

The Project Enquiry Form on our website is designed to help us understand what you are trying to build, improve or solve.

Information submitted through this form may be used to:

• Review your enquiry
• Understand your requirements
• Determine which of our services may be relevant
• Contact you for additional information
• Discuss project scope
• Discuss timelines
• Discuss budget expectations
• Prepare a quotation or proposal
• Determine the appropriate next step

Where you request CAC Registration & Business Legitimacy support, you may need to provide additional information or documentation required to assist with the requested process.

The type of information required will depend on the specific service.

Where such information is required, we will request it as part of the relevant engagement rather than collecting unnecessary documentation through the general website enquiry form.

We may contact you using the contact information you provide when necessary to:

• Respond to your enquiry
• Discuss your project
• Request clarification or additional information
• Provide project updates
• Provide agreed services
• Respond to support requests
• Communicate information relevant to an existing business relationship

We do not intend to use an enquiry as permission to send unrelated or excessive promotional communication.

The Connect Co provides WhatsApp and social media links as convenient ways to communicate with us.

When you choose to communicate with us through WhatsApp, X, Instagram, TikTok or another external platform, your use of that service is also subject to the privacy practices and terms of the respective platform.

The Connect Co does not control how third-party platforms independently collect or process information through their own services.

Visitors should review the privacy information provided by those platforms where appropriate.

You may contact The Connect Co using:

Information sent to us by email, telephone or another direct communication channel may be retained where reasonably necessary to respond to you, manage a project or maintain appropriate business records.

The Connect Co does not currently intend to use advertising or marketing cookies on the website unless such functionality is introduced in the future.

Because the website operates using WordPress and related website technology, essential or technical functionality may use limited cookies where required for the website to operate correctly, maintain security or support relevant features.

If The Connect Co later introduces analytics tools, advertising pixels, marketing technologies or other non-essential tracking technologies, this Privacy Policy and any required cookie controls may be updated accordingly.

The Connect Co may use third-party providers where reasonably necessary to operate the website or provide services.

These may include providers involved in:

• Website hosting
• Website infrastructure
• Domain services
• Form processing
• Email delivery
• Website security
• Backups
• Communication tools
• Website maintenance
• Business software and technical services

Where information is handled by a service provider on our behalf, we aim to share only information reasonably required for the relevant purpose.

Third-party providers may also operate under their own privacy policies and terms.

The Connect Co does not sell personal information as part of its ordinary business operations.

We may share relevant information where reasonably necessary:

• With service providers supporting our website or operations
• With professional advisers where necessary
• With collaborators or contractors involved in delivering an agreed service, where appropriate
• Where you specifically request or authorise us to do so
• Where disclosure is required by applicable law, regulation or lawful authority
• Where necessary to protect our legitimate rights, systems or business interests

We do not intend to disclose client or enquiry information unnecessarily.

We take reasonable steps to protect information under our control against:

• Unauthorised access
• Improper use
• Unauthorised disclosure
• Accidental loss
• Alteration
• Destruction

These measures may include website security practices, access controls, backups and other appropriate technical or organisational safeguards.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

We may retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time may depend on:

• Whether you become a client
• The nature of your enquiry
• Whether a project is active
• The need to maintain project or business records
• Support requirements
• Administrative requirements
• Legal or regulatory obligations

Information that is no longer reasonably required may be deleted, anonymised or securely removed where appropriate.

Depending on applicable law and the circumstances, you may request that The Connect Co:

• Confirm whether we hold personal information relating to you
• Provide access to certain information we hold about you
• Correct inaccurate or incomplete information
• Update your contact information
• Delete certain information where appropriate
• Stop using information for a particular purpose where applicable
• Address a privacy concern relating to information you provided to us

Requests can be sent to:

We may need to confirm your identity before acting on certain requests in order to protect your information.

The Connect Co website and services are intended primarily for businesses, founders, organisations, creators and individuals seeking professional digital or business services.

Our website is not specifically designed to collect personal information from children.

If we become aware that personal information from a child has been submitted inappropriately, we may take reasonable steps to remove it where appropriate.

Our website may contain links to third-party websites or platforms.

These may include:

• WhatsApp
• X
• Instagram
• TikTok
• Client websites
• Portfolio projects
• Other external resources

When you leave The Connect Co website and visit another website or platform, that third party's own privacy practices apply.

The Connect Co is not responsible for the privacy policies, security practices or content of independent third-party websites.

The Connect Co may display selected work, website projects, branding projects or other completed work in our portfolio or Work section.

Where appropriate, portfolio content may include:

• Project name
• Business or brand name
• Project description
• Screenshots
• Website visuals
• Branding assets
• Services delivered

The inclusion and presentation of client work should be handled in accordance with the relevant project arrangement, permissions and confidentiality expectations.

Confidential or sensitive client information should not be intentionally published as portfolio content.

Some enquiries or client projects may involve business information that is not intended for public disclosure.

We aim to handle project information responsibly and use it only as reasonably necessary to:

• Evaluate the enquiry
• Prepare project recommendations
• Deliver agreed services
• Communicate with the client
• Maintain appropriate project records

Where a project requires specific confidentiality obligations, these should be documented separately as part of the relevant agreement or contract.

The Connect Co may update this Privacy Policy as our website, services, business operations or legal requirements evolve.

When material changes are made, the updated version may be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically where appropriate.

If you have questions, concerns or requests relating to this Privacy Policy or information you have provided to The Connect Co, contact us through:

Social: WhatsApp, X, Instagram and TikTok.